Shipping Policy This Shipping Policy outlines the details regarding shipping costs and procedures for our products. We aim to provide transparent information about our shipping fees and ensure a smooth delivery process. Please review this policy before making a purchase.
Shipping Costs
The shipping cost for each order is based on the weight of the package.
The initial weight up to 0.5 kg (1.1 lbs): US$8.
Every additional 0.5 kg (1.1 lbs) added to the package: US$6.
The exact shipping cost will be calculated and displayed during the checkout process, based on the total weight of the items in your order.
Shipping Methods
Standard Delivery: China Post
We offer other shipping methods to accommodate different delivery preferences. The available options will be presented to you during the checkout process. If you require a faster shipping method such as FedEx, DHL or have specific shipping requirements, please contact us directly, and we will do our best to accommodate your request.
Delivery Time
Orders placed from Monday to Friday by 10:00 AM will be processed and shipped in 1-3 business day.
Standard delivery time: 7-14 business days after processing and shipping The estimated delivery time will depend on the shipping method chosen and your location. Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the status of your delivery.
Shipping Restrictions
Certain products may have specific shipping restrictions due to their nature or regulatory requirements. We comply with all applicable laws and regulations regarding shipping, and if any restrictions apply to your order, we will inform you during the checkout process.
International Shipping
We offer international shipping to select countries. Please note that additional customs duties, taxes, and fees may apply to international orders. These charges are the responsibility of the recipient and may vary depending on the destination country’s customs policies. We recommend checking with your local customs office for more information before placing an international order.
Tracking and Support
For any inquiries about your shipment or to track your package, please contact our customer support team. We are here to assist you and provide updates on the status of your delivery.
Returns
If you are not completely satisfied with your purchase, you may be eligible to return the item(s) for a refund or exchange, subject to the following conditions: The item(s) must be in their original condition, unused, and with all original tags and packaging intact. The return request must be made within 7 days from the date of delivery. Certain items, such as mirror, may be non-returnable for hygiene or safety reasons. Please check the product description for any specific return restrictions.
Return Process
To initiate a return, please contact at sales@remcraft.cn or our customer support team with your order details and reason for the return. Our team will guide you through the return process and provide you with a return authorization, if applicable. Please ensure that the item(s) are securely packaged for return shipping. We recommend using a trackable shipping method to ensure the safe return of the item(s).
Refunds
Once we receive the returned item(s) and verify their condition, we will process the refund or exchange as per your request. Please note that shipping fees are non-refundable unless the return is due to an error on our part. Refunds will be issued using the original payment method, and it may take [number of days] days for the refund to reflect in your account, depending on your financial institution.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the situation. Please provide detailed information and supporting evidence, such as photographs, to assist us in resolving the issue promptly. If you have any questions or need further clarification regarding our Shipping & Return Policy, please contact us at [email address] or reach out to our customer support team. We are committed to providing excellent customer service and ensuring your satisfaction with our products and services. Please note that this translation is provided for informational purposes only and should not be considered legally binding.